Return and refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Return Shipping

Return shipping cost: The customer is responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Once we receive your return request, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Restocking Fee

Restocking fee: 0%. We do not charge any restocking fee on returned items.

Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3–5 business days after we receive the return. The refund will be issued to your original payment method. Please note that your bank or card provider may take additional time to post the refund to your account.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalised products
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Please contact us if you have questions about a specific item before purchasing.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and arrange a replacement or refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How to Start a Return

To start a return, please contact us at info@quantumluux.com with your order number and reason for the return. We will review your request and respond within 24 business hours with further instructions.

You can also reach us at: